Welcome, and thank you for ordering from our farm! Our goal is to provide the highest quality, locally raised meat while ensuring clear expectations and fair policies for both our customers and our family-run operation. These Terms & Conditions apply to bulk orders, deposits, reservations and local delivery orders placed through Utah Natural Meat. Because our products and fulfillment schedules vary, specific cancellation, payment and pickup policies may differ by order type. Please review the section that applies to your purchase before placing your order.

By placing an order or deposit, you acknowledge and agree to the applicable terms below.

General Order Terms

Cancellations & Refunds

All cancellation requests must be submitted in writing by email or text. When a refund is issued, any non-refundable payment-processing fees charged by our payment processor (typically 3–4%) will be deducted from the refund amount. Unless otherwise stated, deposits cannot be transferred to another product or order, converted to store credit, or rolled over to a future order.

E-mail Communication

Order confirmations, invoices and pickup information are sent by email. Customers are responsible for providing a valid email address, reviewing order information for accuracy, and checking spam or junk folders for expected messages.

If you are expecting an invoice or pickup information and have not received it, please contact us.

Beef, Pork & Lamb Bulk Shares

Deposits & Cancellations

A deposit is required to reserve a bulk meat share. Your deposit secures your order and allows us to plan harvest and processing.

Refund timeline:

• Within 24 hours of placing your deposit: You may cancel for a full refund, less non-refundable payment-processing fees.

• After 24 hours, but before your final invoice is issued: You may cancel and receive a 50% refund of your deposit.

• Once your final invoice has been issued: Your deposit is fully non-refundable.

Final invoices are typically sent approximately one week before your scheduled pickup dates. Your deposit will be applied toward the final purchase price. The remaining balance must be paid in full at or before pickup.

Pickup: Each bulk order is assigned specific pickup dates. Your pickup dates are provided when ordering and will also be included in your order confirmation and pickup communication. Customers are responsible for picking up their order during the assigned pickup window.

Late Pickup & Storage: Orders not picked up during their scheduled pickup dates will incur a $10 storage fee per open business day.

If an order is not picked up within 14 days of its original pickup window, it will be considered abandoned. The deposit and any balance already paid will be forfeited, and the meat may be resold or donated at Utah Natural Meat's discretion.

Due to limited freezer space, we cannot hold orders beyond this period.

Wild Alaskan Salmon Case Orders

Deposits & Cancellations

A deposit is required to reserve each case of Wild Alaskan Salmon. Your deposit will be applied toward the final purchase price.

Within 24 hours of placing your deposit: You may cancel for a full refund, less non-refundable payment-processing fees.

After 24 hours: The deposit is non-refundable.

Final Invoice & Pickup: Once your salmon order is processed, you will receive an invoice for the remaining balance along with pickup information. Salmon orders must be picked up within 14 days of the invoice date during regular farm store hours. If you are also purchasing a beef, pork or lamb bulk share with a later scheduled pickup date, we will have your salmon ready with that order.

Late Pickup & Storage: Unless prior arrangements have been made, salmon orders not picked up within 14 days of the invoice date will incur a $10 storage fee per open business day. If the salmon is not picked up within an additional 14 days, the order will be considered abandoned. The deposit and any balance already paid will be forfeited, and the salmon may be resold or donated at Utah Natural Meat's discretion.

Thanksgiving Turkey Reservations

Deposit & Final Price: A $50 deposit per turkey is required to reserve a Thanksgiving turkey. Your deposit will be applied toward the final purchase price. Thanksgiving turkeys are $8.49 per pound. The final price is based on the exact packaged weight of the turkey assigned to your reservation.

Weight Selection: When placing your reservation, you will select your preferred turkey weight range. Your reservation is for one turkey within your selected weight range, not a specific exact weight. An individual turkey will be assigned to your reservation before pickup, and you will receive the exact weight and remaining balance prior to pickup.

Cancellations & Refunds:

Within 24 hours of placing your reservation: You may cancel for a full refund of your deposit, less non-refundable payment-processing fees.

After 24 hours: The $50 turkey deposit is non-refundable.

Pickup: All Thanksgiving turkeys are frozen. Please plan accordingly and allow adequate time for your turkey to thaw before Thanksgiving. All reserved turkeys must be picked up no later than Saturday, November 21, 2026 at 3:00 pm. Because Thanksgiving turkeys are seasonal inventory, the regular bulk-order storage policy does not apply. Turkeys not picked up by the final pickup deadline will be considered abandoned. The deposit and any balance already paid will be forfeited, and the turkey will be released for sale.

No storage or late-pickup option is available after the Thanksgiving turkey pickup deadline.

Local Delivery

Minimum Order: Local delivery is available for orders with a minimum $500 product subtotal, before the delivery fee. Deposits and delivery fees do not count toward the minimum order requirement.

Delivery Schedule & Order Cutoff: Delivery is offered on a rotating schedule by region. Orders must be placed by Friday at 12:00 pm prior to the scheduled delivery date. Orders placed after the cutoff will be scheduled for the next available delivery date.

Cancellations & Refunds: Orders canceled before the Friday 12:00 pm cutoff are eligible for a refund, less non-refundable payment-processing fees. After the Friday 12:00 pm cutoff, delivery orders are final and non-refundable. Cancellation requests must be submitted in writing by email or text.

Delivery: Deliveries occur between 9:00 am and 1:00 pm on the scheduled delivery date. While it is preferable for someone to be home to receive the order, it is not required. All products are delivered frozen. Customers may leave a cooler at the delivery location if desired. If no one is home, the order will be left at the delivery address provided at checkout. A photo of the delivered order will be taken and sent by text as confirmation of delivery. Once an order has been delivered to the address provided and photo confirmation has been sent, Utah Natural Meat is no longer responsible for the product. Customers are responsible for providing an accurate delivery address and clear drop-off instructions. Additional delivery attempts may incur an additional delivery fee.

Agreement

By placing an order or deposit with Utah Natural Meat, you confirm that you have read and agree to these Terms & Conditions, including the cancellation, refund, payment, pickup, storage and/or delivery policies applicable to your order. These policies allow us to manage limited inventory, processing schedules and freezer space while treating our customers consistently.

If you have questions about the terms that apply to your order, please contact us before placing your order.